Contact Support
Here is a step-by-step guide on how to seek for technical information on Synology's knowledge base and in case you need further support, how to raise a ticket and what to expect after a ticket is raised.
How do I generate and upload system logs for support tickets?
If Synology support team requests for the system logs, follow the instruction below and provide the service log to Synology support team for further investigation.
Log into your account
Create a Synology account or login to your account HERE
Add devices
Before raising a support ticket, you must have added the device to your Synology account.
| NOTE: If no device is added before you create a ticket, the system will not recognise the product model or serial number. |
Create a ticket and follow up
Once you have the device in the "Devices" list, you can create a ticket for technical support using "Support" tab.
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NOTE: In case of any issues with FANS / PSU / HDD / PCIe / Cameras / SSDs and other components, the case needs to be logged via the main NAS serial number and when describing the issue, the component's serial number can be mentioned. |
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